Refund and Cancellation Policy

This policy applies to all classes, courses, one‑to‑one sessions, and services provided by Derby K9.

1. Cancellations by You

• 15 days or more: 75% refund
• 8–14 days prior: 50% refund
• Less than 7 days notice: No refund

2. Late Cancellations (Within 72 Hours)

Cancellations made within 72 hours of a one‑to‑one session cannot be refunded or transferred. For classes, cancellations within 72 hours are treated as a missed class.

3. Missed Classes

Missed classes cannot be refunded or transferred. Kay will always offer a catch‑up on the next class so you do not fall behind.

4. No‑Shows

If you do not attend your booked one‑to‑one session and have not contacted us beforehand, the session is considered fully used and cannot be replaced.

5. Repeat Cancellations & Lost Sessions

Clients who repeatedly cancel one‑to‑one sessions at short notice (within 72 hours) or fail to attend will lose those sessions from their prepaid block.

If a client wishes to continue training after losing sessions due to late cancellations or no‑shows, additional payments will be required for any new sessions booked. Missed or forfeited sessions cannot be carried forward or replaced.

6. Cancellations by Derby K9

If Derby K9 cancels a class or one‑to‑one session, you may transfer to another date or receive a full refund. For multi‑week courses, this applies only if the entire course is cancelled.

7. Trainer Discretion for Emergencies

In genuine emergencies, and at the trainer’s discretion, a transfer may be offered. This is assessed case‑by‑case and is not guaranteed.

8. Booking Confirmation

By booking, you confirm that you have read, understood, and agree to this Refund & Cancellation Policy.